Pet Policy


Cancellation Policy

A confirmed reservation is a reservation that is booked with a valid credit card and proof of current vaccines for the applicable Pet is on file (a “Confirmed Reservation”). Confirmed Reservations must be cancelled 48 hours prior to arrival. Cancellation of the reservation within 48 hours prior to arrival or a no-show reservation will automatically result in a one (1) night stay, per guest.  Owner/Guardian understands that if he/she makes a reservation within the 48 hour period prior to the reservation date during non-Holiday, which is then cancelled or there is a no-show, that he/she will be charged for one (1) night at the booked room rate per guest. Owner/Guardian understands that if he/she makes a reservation within the ten (10) day cancellation period during a Holiday period, and then cancels the reservation, or is a no-show, that he/she will be charged $100 to the credit card on file. During our Holiday periods, if your pet is picked up prior to the scheduled day of departure, you will be charged for the duration of your reservation.


 

Privacy Policy

 

Effective Date: February 20, 2018

 

We at PawPalz Club know you care about how your personal information is used and shared, and we take your privacy seriously.

This Privacy Policy applies to information we collect when you use our websites, mobile applications and other online products and services. However, this Privacy Policy does not apply to websites, applications, or services that display or link to different privacy statements.

 

Can this Privacy Policy change?

Pawpalz Club always strives to improve services so we may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification) or obtain consent to changes as may be required by applicable law. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

What Information does Pawpalz Club collect?

We collect information you provide directly to us. We collect various types of information when you create an account, make a payment, write a review, communicate with other users through our Services or participate in any other interactive features of the Services. We also collect information when you participate in a contest, promotion or survey, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, postal address, phone number, photos, gender, and date of birth); pet information (such as breed, age, photos, veterinarian, and immunization status).

We may also collect and store limited payment information from you, such as payment card type, expiration date and a portion of your payment card number; however, we do not store or have access to full payment card numbers as all transactions are processed by our third-party payment processors.

We use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

  • Location Information: We may collect information about the location of your device each time you access or use certain features of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to mailing list providers, agencies that conduct background checks and publicly available sources. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

Use of Information

We may use information about you for various purposes as described in this Policy or disclosed to you in connection with our Services, including to:

  • Provide, maintain and improve our Services;

  • Facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where required);

  • Enable communications between you and other users of the Services;

  • Send you technical notices, updates, security alerts and support and administrative messages;

  • Respond to your comments, questions and requests and provide customer service;

  • Enable the mediation of disputes between users of the Services;

  • Communicate with you about products, services, offers, promotions, rewards, and events offered by PawPalz Club LLC and others, and provide news and information we think will be of interest to you;

  • Monitor and analyze trends, usage and activities in connection with our Services;

  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of PawPalz Club LLC and others;

  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;

  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;

  • Link or combine with information we get from others to help understand your needs and provide you with better service; and

  • Carry out any other purpose described to you at the time the information is collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • When you make or accept a booking, certain information is shared between the pet owner and pet sitter, including names, the pet owner’s address, pet information and any other information you choose to share through the Services;

  • When you sign up for and participate in the interactive areas of our Services (such as when you create a user profile or write a review), certain information about you may be displayed publicly, such as your name, photo and location;

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;

  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of PawPalz Club LLC or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company;

  • Between and among PawPalz Club LLC and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and

  • With your consent or at your direction.

We may also share aggregated or de-identified information.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

 We use Google Analytics to help analyze how our users' use the Service. Google Analytics uses cookies to collect information such as how often our users visit the Service, what pages they visit, and what other sites they used prior to coming to the Service. We may use the information we get from Google Analytics to improve our Service or to send you promotional messages about our Services. Google Analytics collects the IP address assigned to you on the date you visit the Service, but not your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with any personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Service, the Cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to the Service is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may find additional information about Google Analytics at www.google.com/policies/privacy/partners/.

Security

PawPalz Club LLC takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Transfer of Information to the U.S. and Other Countries

PawPalz Club LLC is based in the United States and the information we collect may be stored and processed in your region, in the United States, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.

Location Information

When you first install or launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. We require location information to use certain features of our Services, so if you do not consent to this collection, you cannot use those features. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.

Cookies and Browser Settings

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. There are many ways that web browser signals and other similar mechanisms (for example, “Do Not Track”) can indicate your choice to disable tracking, and, while we and others give you choices as described in this Privacy Policy, we do not currently honor such mechanisms.

Emails

You may opt out of receiving promotional emails from PawPalz Club LLC by following the instructions in those emails. If you opt out, we may still send you Service-related emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Text Messages

With your consent, we may send Service-related text messages to your mobile device. You may opt out of receiving these messages in your PawPalz Club LLC account settings.     

 

QUESTIONS ABOUT THIS POLICY?

 

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to pets@pawpalz.club and we will try to resolve your concerns.